My order says it was delivered but I've not received anythingUpdated 3 months ago

If your tracking says "delivered" but there's no sign of your parcel, they the following steps first: 

1. Double check your surroundings - couriers sometimes leave parcels in hidden spots (behind a pot plant, by the garage, over the fence, etc).

2. Ask your household or neighbours - someone might've grabbed it to keep it safe for you.

3. Check with your local post office - occasionally, parcels are marked as "delivered" just before they're dropped off or redirected. 

Still nothing? Reach out to our customer support team via [email protected] and we'll look into it right away.