Once your order is on the move, you'll receive a shipping confirmation with a tracking link. Just click the link and you'll be able to follow your parcel every step of the way.Heads up: tracking links can sometimes take up to 12 hours to update after
Your order will be processed on the same or next business day. Whether it's the same or next business day depend on the time of your order. Orders before 11.30am (Sydney time) will be processed same day. Orders after 11.30am (Sydney time) are process
If your tracking says "delivered" but there's no sign of your parcel, they the following steps first:. 1. Double check your surroundings - couriers sometimes leave parcels in hidden spots (behind a pot plant, by the garage, over the fence, etc). 2. A
We pack every order with care, but sometimes things don't go as planned during transit. If your order arrived damaged, incomplete, or hasn't shown up at all here's what to do:. Please include your full name, order number, and a short description of t
We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it's with the courier it is out of our hands. If your parcel seems delayed, here's are the next steps:. Shipping carriers can sometimes expe
IF YOU GAVE US THE WRONG ADDRESS AT CHECKOUT. Email us ASAP (as in, now!) at [email protected] and we’ll do everything we can to update your address or items before your order ships. Just a heads-up: our shipping team moves very quickly, and we have
We get it - plans change. If you need to cancel your order, email us as soon as possible. Our shipping team works fast, so we can only cancel orders before they've been packed or shipped. We can’t guarantee we’ll be able to cancel it in time!. Once y